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Winning the Hearts & Minds of employees An Internal Communication Strategy

By | Ramesh Ranjan

This paper was published in the NHRD Network Journal, October 2012 Volume 5 Issue 4 on the Theme

Dots and connections: winning hearts and minds through internal communication

This was so well compiled and edited by Late Dr. PVR Murthy as the Managing Editor for this publication. We all miss the energy ,the professionalism & his infectious smile. 

The article details about the need to communicate to employees. The author opines and elucidates how customer focus starts with internal communication. The article goes on to explain about what employees expect to be communicated and what they want to know? It also lists some avenues for communication. The article quotes some examples of best practices on Internal Communication. It also elaborates as to how to embrace social media for internal communication. Finally it lists 10 Maxims for Success.

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