Source | INC : By Jacob Morgan
Employee experience is all about providing employees with an environment where they want, not need to come to work–a place where they can feel energized and free to be themselves to get their best work done. But what does that actually look like? Based on interviews with hundreds of executives and leaders at companies around the world ranging from the Chairman of the Board at Yahoo to the CHRO of Marriott to the CEO of Jamba Juice for my new book, I put together a framework that allows companies to design great employee experiences. Employee experience may seem complicated, but it really boils down to three environments: technological, physical, and cultural.
• Technological Environment. This includes giving employees the right tools to do their jobs–the internal social network, mobile devices, laptops, desktops, and video conferencing solutions, apps, and more. Employees can easily get frustrated if they are forced to use outdated programs or the wrong tools.
• Physical Environment. The physical space is exactly that–what you see, touch, taste, and smell in the workplace. It involves everything from how the office is laid out to the demographics of the people who work there. It should make employees excited to come to work.
• Cultural Environment. This is all about how an office and company feels. It’s the vibe you get when you walk in the door and the tone the workplace sets, which comes from the leadership style, sense of purpose, organizational structure, people, and more.
From there, there are 17 key things that employees care most about at work. These attributes fall under the three environments and can provide a more detailed framework for building the employee experience.
To design great employee experiences and to create a place where employees truly want to show up, organizations must focus on a Reason for Being (to be explored in another article) followed by 17 attributes that are abbreviated as ACE technology, COOL physical spaces, and a CELEBRATED culture.