Source | www.constellationr.com | Dion Hinchcliffe
It will be quite a year in 2020 for digital workplace and employee experience, as a number of important emerging trends shift the landscape. Some long-standing issues will also reach a tipping point for many organizations. In my discussions with CIOs, CHROs, heads of digital workplace, and IT solution owners over the last year, it’s clear that it’s currently a difficult time right now for those in charge of digitally enabling work in our organizations.
I recently laid out the reasons for this in considerable detail. These issues are now consistently a significant challenge for many organizations to deliver well on either digital workplace or employee experience, two closely related concepts. While these issues can’t entirely be overcome this year for most organizations, it’s safe to say that understanding them and tackling them proactively will produce the better result.
Underscoring the importance and urgency of progress is the significant gap today between delivery and expectation in employee experience. A recent in-depth study by Deloitte reported that while 80% of executives say employee experience is important, only 22% of employee report it’s done well. What’s more, 59% or organizations say they’re not really ready to address it. This means there’s a lot to do for those responsible for this area, not just in driving improvements on the ground, but managing stakeholder expectations overall.
That’s not to say it isn’t a very exciting time to be in the practice. It very much is. The technology options, transformation techniques, and design/delivery methods have never been richer or more mature. Techniques like design thinking, technologies such as talent analytics, new transformation techniques that scale well, and employment trends like gig economy for the enterprise are all offering new possibilities for breaking through the challenges that many are facing in closing the gap between what organizations are able to deliver and not only what their workers want, but would actually benefit from.