By | Richard P. Finnegan
It’s the worst sort of surprise: A valued and seemingly happy employee gives his notice. Can you do anything at this point Probably not. Could you have anticipated the departure and tried to prevent it? Absolutely. That’s where this book comes in.
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
Written by the retention expert who pioneered the process, The Stay Interview shows managers how to:
Prepare for the meeting Anticipate an employee’s top issues – Set realistic expectations from the start – Respond to difficult questions – Listen effectively and dig deeper – Craft a detailed and effective stay plan complete with timeline – Assess each employee’s level of engagement, predict potential exits, and communicate results to upper management
Complete with the five best questions to ask and sample scripts for different situations, The Stay Interview is the key to a more engaged . . . and much more productive team.
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Dick Finnegan is the author of The Power of Stay Interviews for Engagement and Retention which is the top-selling SHRM-published book in history. He is also the author of Rethinking Retention in Good Times and Bad which was excerpted by BusinessWeek which said “Finnegan offers fresh thinking for solving the turnover problem in any economy”. His other, top-selling books include The Stay Interview: A Manager’s Guide to Keeping the Best and Brightest, and HR’s Greatest Challenge: Driving the C-Suite to Improve Employee Engagement and Retention.
Dick is a humorous and insightful speaker for conference and corporate events. His “day job” is CEO of C-Suite Analytics which helps organizations improve engagement and retention, including one solution that guarantees turnover will decrease 20% in the first year or funds are returned. His experience includes solving turnover and engagement in Siberian banks, African gold mines, multi-national corporations in China, and for the CIA.
He holds bachelors and graduate degrees from The Pennsylvania State University and lives in Orlando, Florida, where The Orlando Sentinel newspaper published an editorial recognizing Dick for his extensive donations of professional services to non-profit organizations.
Contact Dick at DFinnegan@C-SuiteAnalytics.com
See his blog at http://c-suiteanalytics.com/blog/
Follow Dick’s tweets at @Dick_Finnegan
Speaker video is here: http://c-suiteanalytics.com/solutions/keynote-speaking/
And website is www.C-SuiteAnalytics.com