Guest Contributor

4 Ways to Go Remote without Impacting Your Customers

By | Katie H. Gorden | Freelance Writer and Nature Lover

If you want to mitigate your chances of losing business and jeopardizing customer relationships when forced to work remotely, you need to know the best strategies that can make remote work more conducive to your needs.

Do not let your work get interrupted and do not turn away your customers.

Here are four ways to go remote without impacting your customers.

1. Prioritize Your Needs

If you are faced with this type of situation, then you must take the time to prioritize your needs. You cannot get the most out of your remote situation without doing this. There is no way around this for you. Your new work environment means you might have to mix up how you do things but you should be flexible and put your customers first. Be sure to have a good attitude about all of this.

Make sure that you plan your days just as if you were in the office. Treat all deadlines as you normally would until you are notified differently. Do not hesitate to get any clarification just because you are not down the hall from your lead or supervisor. And if you are in a management role, you need to stress this openness to your team. If you fail to do this, your needs can go unmet. You all need to try and treat the day just like you normally would. That is one helpful way not to impact your customers.

2. Use Technology

If you are working remotely, you need to maximize technology. More than ever you will need to rely on things like email, phone calls and social platforms to get work done and be of service to your customers. Your customers need to be able to reach you just as if you were sitting at your desk in the office.

And if you want to make sure you are using technology to the best of your abilities, you need to make certain that all of your electronic devices are up to par. You also need to be certain that you have the bandwidth to handle all of your needs and the needs of your customers. You do not ever want to say you could not give your customers what they needed due to insufficient technology.

3. Focus on Communications

And when you are certain that you have the appropriate technology in place, you really need to place more emphasis on the quality of your communications. This is important for both your external and internal communications. You need to pay even more attention to the specific details of your communications.

Make sure your customers know that you are still a resource for them, even though you are working remotely. Do not just assume that your customers will know this. Create compelling content that reminds customers of your value and that will ensure you do not lose their business. You also need to make sure that all of your internal communications are clear. Remember, you don’t have your normal access to anyone that might need clarification. Be certain to pay attention to the quantity and quality of your communications.

4. Consider Help from Outside Resources

You might want to get some help from outside resources. You may need help with your technology solutions, and business transformation services could be useful. No matter where you might need assistance, you do not need to let your remote situations impact your plans with any rollouts or goals you must meet. Make sure you have the capacity to handle all of your remote needs.

If you have not considered utilizing more outside resources, then you should take a moment to consider doing this. As you adjust to working from a remote location, you need to be open to getting advice and implementations from experts that know how to maximize your work environment. You could be tapping into a very valuable resource.

You Do Not Have to Impact Your Customers

By focusing on external and internal needs, you can decrease the chances of your customers being impacted by your remote situation. You just need to turn to the strategies that are known to work. Maybe you should bookmark this page so you can check in on your progress with any of the four tips above.


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