Do you take a leadership role at work on in a group setting? If so then you no doubt have experienced the world of conflicts. Having to deal with conflicts is not always an easy task even for experienced leaders.
In a work environment you are faced with different personalities, attitudes, work ethics and more. Because you are viewed as the leader you need to have the ability to deal with people who might be extremely stubborn. No matter how tough a person may seem some behavior is just not appreciated in any workplace.