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The New Role of CHRO: Making Work More Human

By | Josh Bersin | Global Industry Analyst, I study all aspects of HR, business leadership, corporate L&D, recruiting, and HR technology

I hate buzzwords, and the word “human” seems to have become the next buzzword in HR. But after a two-day senior CHRO Summit we just completed with the UC Berkeley Haas Business School, I’ve just changed my mind. Thinking about Human values is now central to the CHRO’s job, and one of the most important parts of business performance.

What It’s Like To Run HR: The Nuts And Bolts

We had around 50 CHRO’s with us this week (including folks from Lyft, Dropbox, IBM, Pinterest, Bertelsman, Roche, and many others), and I’ll let you know: running HR is not easy. There are a myriad of issues to address, including all the operational issues in hiring, onboarding, compliance, and pay. But the important ones go much further.

As Diane Gherson, the CHRO of IBM put it, the big four priorities are A) making employees feel valued (changing communications from “Dear IBMer” to “Dear Joe” for example), B) Maintaining your reputation (companies live in glass houses, every management problem appears on the internet, C) Becoming more agile (addressing issues within minutes, not days or weeks), and D) Assessing and improving skills.

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