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AI Is Changing the Skills Employers Want from Workers | Kathy Gurchiek

​Workers in the U.S. and around the world are using generative artificial intelligence (GenAI) tools such as ChatGPT for a variety of tasks.

And that’s a problem. Business leaders don’t think their teams have the necessary GenAI skills to use these tools, workers say they don’t have the necessary skills and HR managers are anticipating a GenAI skills gap, according to various surveys.

In fact, 62 percent of 4,135 full-time workers surveyed in Australia, the U.K. and the U.S. said they lack the skills to effectively and safely use GenAI, 67 percent expect their employers to train them, and 66 percent said that’s not happening, according to Salesforce’s
Generative AI Snapshot Research Series. The May survey found:

  • 53 percent of workers said they don’t know how to get the most value from GenAI.
  • 43 percent of workers said they don’t know how to leverage GenAI using trusted data sources while keeping first-party data secure.
  • 40 percent of workers said they don’t know how to effectively use GenAI.
  • 70 percent of business leaders said they don’t think their teams have the skills to safely and effectively use GenAI.

‘Start with the Basics’

Workers in the U.S. are using GenAI primarily to write content, analyze data and information, and provide customer support, according to a March survey of 1,000 employees for TalentLMS. TalentLMS is a learning management system provider based in San Francisco. 

U.S. Employees Find Chat GPT Most Useful for:           

Writing content 36%

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