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What to Do When Employees Make Employers the Enemy


rss.shrm.org | Kylie Ora Lobell

​Employees are resisting a return to the office. Labor strikes have been sweeping the U.S. Job candidates are ghosting recruiters. “HR is not your friend” is trending on TikTok. Right now, the climate in the workplace sure seems like it’s employees versus employers. 

From the start of 2020 until now, employee happiness has steadily declined at a rate of 6 percent per year, according to research from Bamboo HR. Last year, employee unhappiness reached an all-time high, with 50 percent of employees saying they are stressed in their jobs, and 18 percent feeling angry on a daily basis.

In a time when many employees and employers are not on the same page—and some employees are making employers into the enemy—what can HR do to help bring both sides together? Here are some insights on how to handle negative employee sentiment and work toward a more positive workplace.

Start by Understanding the Issue

Before taking any concrete steps toward reconciliation, aim to understand what’s going on with your employees. Why are they upset?

“The best place to start is through understanding what the root of the issue is,” said Allessandria Polizzi, CEO and founder of Verdant Consulting in Sharon, Mass. “Is there something to be learned? What is driving this belief? Often, executives want to dismiss employees who feel this way or, worse, punish them, without seeing the value in getting their feedback.”

Polizzi, who oversees four employees, helps companies that have a variety of employee…


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