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Bonus Episode: How IBM is Reinventing HR with AI and People Analytics (Interview with Diane Gherson)

By | David Green |

Welcome to a very special bonus episode of The Digital HR Leaders Podcast. Last week after a glittering seven-year tenure as CHRO and nearly 20 years at the company, Diane Gherson stepped down as CHRO at IBM. She will remain at IBM as a Senior Vice President and special adviser to the CEO, until she retires at the end of 2020.

Every field needs its standard bearers and ever since taking the reins as CHRO in 2013, Diane has been a pioneer, taking the HR profession to a new level and was deservedly recognised as the HR Executive of the year in 2018.

This news made it even more exciting that we’re kicking off an exciting autumn season of the Digital HR Leaders podcast today with a special bonus episode featuring Diane and I, discussing how IBM has infused AI and analytics into HR.

During her time as CHRO, Diane led the redesign of all aspects of IBM’s people agenda and management systems to shape a culture of continuous learning, innovation and agility. She has also digitally transformed the HR function, incorporating AI and automation across all offerings resulting in hundreds of millions of dollars of net benefits.

In our conversation Diane and I discuss:

  • How IBM has created a marketplace for talent, encompassing skills, personalised learning, career management and internal mobility

  • A company wide jam that Diane initiated to support initiatives around returning to new ways of working at IBM

  • The practical examples of how infusing AI and machine learning into HR programs can deliver significant value to the business and employees

  • What HR needs to do to drive more value in the post-crisis world and why its the model for leaders and organisations to thrive in the twenty first century.

This episode is a must listen for anyone interested in how to set up the HR function to deliver significant value to the business and its workers, so that is Business Leaders, CHROs, Chief Learning Officers and anyone in a People Analytics, HR Business Partner or Talent Acquisition role.

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