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BT MindRush 2021: How AI will change work, workplace and workers

In terms of industries, almost all sectors - banking, retail, government, communication - have leveraged AI across the board and used the technology to gain traction widely

Source | m-businesstoday-in.cdn.ampproject.org | Vivek Dubey

The power of artificial intelligence (AI) to make better sense of data and make better decisions across industries is an old trend that’s just gained people’s respect in the post-pandemic world. During the panel discussion on ‘Technology Re-Invented at the Workplace’ at BT MindRush 2021, industry leaders — Daisy Chittilapilly, MD, Digital Transformation Office, Cisco; Subram Natarajan, Chief Technology Officer at IBM India and South Asia; and Dr Rohini Srivathsa, National Technology Officer (CTO), Microsoft India — explain how the COVID-19 pandemic has accelerated the adoption of digital technologies like AI and machine learning (ML) all across industries and verticals.

“I think we’re starting to see post-pandemic with a great degree of adoption of hybrid work. We’re also seeing that shift from the external to the internal with enterprises using AI to focus on internal use cases, as well as use cases like employee productivity, employee experiences since Day 1,” said Chittilapilly.

In terms of industries, almost all sectors – banking, retail, government, communication – have leveraged AI across the board and used the technology to gain traction widely. The biggest concern for enterprises, businesses, and governments – which are all becoming more digitised – is to harness the power of AI to detect and to mitigate cybersecurity risks.

Trend of AI staying beyond the pandemic

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m-businesstoday-in.cdn.ampproject.org
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