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Companies should have a customer-centric approach, says Amazon India HR chief

Source | The Hindu

Raj Raghavan, Director and Country HR Leader of Amazon India, has emphasised the importance for companies to have a “customer-centric approach”.

Delivering a talk at a recent programme organised by Myra School of Business here, Mr. Raghavan said the company’s decisions were taken keeping only the customer in mind.

Myra School of Business issued a statement quoting Mr. Raghavan, “Their board meetings are held with empty chair that represents the customer, and their decisions are based on the discussions that would meet the customer ‘sitting’ in that chair.”

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