Source | HR BARTENDER
One of the words I’m starting to hear at conferences and in business conversations is “intentional.” It means, of course, to do something on purpose or to be deliberate. Professionals are talking about having intentional discussions within the business or to implement something intentionally.
While on one hand you might question, “Shouldn’t everything be done intentionally?”, I think the addition of the word intentional is to add emphasis. It implies that the business thought about their options, discussed everything that needed to be discussed, and came to this decision. As a result, resources are being allocated to make it successful. It wasn’t taken lightly.
I found a great example of “intentional” decision making at Southwest Airlines. This Fall, I will be speaking at CPP’s MBTI© Users Conference. The Myers-Briggs Type Indicator (MBTI) is a personality inventory designed to help individuals recognize their preferences and increase self-awareness. It is used by 89 of the Fortune 100 Companies. Also speaking at the event is Chris Robbins, senior program leader with Southwest Airlines University and a learning performance professional with over thirty years of experience. In his role at Southwest, he is focused on the professional development of the University’s 300+ staff.
I asked Chris if he would share with us some insights about the Southwest learning organization and, thankfully, he said yes.