Source | www.ti-people.com | VOLKER JACOBS
1. EX will find its home in the business
Research conducted with more than 500 Global 2000 companies proves that EX provides business value in two ways: a more effortless experience, and superior experiences at ‘moments of truth’. We also know that the total savings potential for great EX in a 20,000 people organization amounts to 150 million USD per year.
It’s little surprise that EX will be counted among 75% of CHROs ‘top three priorities’ for 2020 – or that three out of four CEOs believe EX is a company priority.
And the recent State of EX report concluded that a massive majority of CEOs (more than 90%) will look to HR to take the lead.
With buy-in from the business, 2020 will likely see ‘Head of Employee Experience’ roles grow in number and report to the CHRO’s direct reports – possibly even the CHRO, themselves. Brand new EX teams will be established in larger companies, and existing teams will expand by up to 13%.
2. The EX Ecosystem will arrive
Equipped with this understanding, 2020 will see HR adopt an EX Ecosystem approach and aim to design and deliver experiences within this broader, human-centered ecosystem.