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EPFO makes a New Year resolution to better service delivery

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NEW DELHI: Retirement funds manager EPFO has its plate full, going into the next year — from full digitisation to Aadhaar seeding, with the sole purpose of making service delivery better for its nearly 4.6 crore users.

Raising the bar when it comes to investment in the stock market also figures high on its to-do list.

Keen on service overhaul, the Employees’ Provident Fund Organisation (EPFO) looks to start with linking of provident fund accounts with biometric identifier Aadhaar and generation of Universal Account Number (UAN) through mobiles.

In 2017, the EPFO embarked on a digital journey with an eye on providing almost all services on smartphones — ranging from PF withdrawal to submission of life certificate by pensioners.

Speaking to PTI, the Central Provident Fund Commissioner V P Joy said, “The EPFO will be a paperless organisation by August 15, 2018, with complete digitisation of its operations. Moreover, our focus would be on providing all services to our members and pensioners through smart mobile phones anywhere, anytime.”

The PF body, Joy further said, has planned to put in place a service in a week that will allow the users to link their Aadhaar with PF accounts using mobile phones.

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