Hr Library

Episode 93: How to Understand the Business Impact of Employee Experience (Interview with Melissa Arronte)

By | David Green |

This week’s podcast guest is Melissa Arronte, Employee Experience Practice Lead at Medallia. Melissa started her career in people analytics before the term really even existed and her career has taken her on a fascinating journey where she has become a bonafide expert in employee surveys and continuous listening, two topics that we cover extensively throughout this episode.

Throughout this episode Melissa and I discuss:

  • The state of employee experience today

  • How to measure the business impact of employee experience and the future of the field

  • The technology buying journey for employee experience leaders

  • Continuous listening in the workplace, the business value, the key challenges and the data sources available beyond employee surveys

Support for this podcast comes from Medallia. You can learn more by visiting

You can listen to this week’s episode below, or by using your podcast app of choice, just click the corresponding image to get access via the podcast website here.

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