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Five ways Human Resources can use SMS to Effectively Communicate with Employees

By | Ken Rhie – CEO , Trumpia

SMS texting is an excellent way to improve employee engagement! Text messages are opened at a 98% higher rate than email, with most texts being read within a three-minute period. SMS is an effective, useful, and fast way to reach your employees and it gives your human resources department another avenue of communication with the employees they serve. Whether you have an emergency and need to get a message out to your staff immediately, or you are trying to ensure attendance at a company event, SMS texting will keep your staff well informed.

Send Out Reminders Through Text Messaging

HR can send out reminders through text messaging to remind staff about timesheets, upcoming trainings, and deadlines that are looming. When you are running a large business and your HR department is responsible for all of your company’s employees, streamlining communication makes the job easier. Setting up text messaging can be done automatically, allowing your HR department to schedule future reminders.

Ensure Attendance at Company Events

When you are responsible for running company events, you want to ensure that the events are well attended. By sending out a message through SMS, you can provide your employees the information about the event, where it is located, and any agenda or other materials you may have. If it’s a mandatory training, HR can use text messages to send out an invitation to the training and remind employees that their attendance is required.

Gather Information from Surveys

An effective HR department is going to want to know how employees are thinking and what employee satisfaction is like. By sending out a survey, the HR department can gather information that is up to date and this allows employees to share their opinions on company policies. It’s easy to send out a survey through SMS texting, and convenient for an employee to complete the survey quickly.

Payroll Questions Can be Handled Through Texting

Instead of having your HR department send out emails or make phone calls regarding timesheets, it’s much easier to have HR send out text messages instead. HR can send out a notification when money has been deposited. HR can also use texting to answer any problems with employee paychecks.

Motivate Employees Through Texting

Keeping employees motivated is a never-ending task of the human resources department. Whether you want to share a quick quote, or showcase reaching a goal, reminding employees that you appreciate their efforts is always an effective way to keep them motivated. You can also use SMS texting to send out birthday greetings, or to inform employees how close the company is to reaching a milestone.

HR departments have a crucial job. They must ensure that all employees complete any necessary trainings, that payroll is done correctly, and that benefits are administered correctly. Communication between employees and HR will improve with the use of SMS texting, as people read text messages more often than any other communication tool.

To learn more about how integrating an SMS software can boost HR communication, click here!


Ken Rhie is the CEO of Trumpia, which earned a reputation as the most complete SMS solution including user-friendly user interface and API for mobile engagement, Smart Targeting, advanced automation, enterprise, and cross-channel features for both mass texting and landline texting use cases. Mr. Rhie holds an MBA degree from Harvard Business School. He has over 30 years of experience in the software, internet, and mobile communications industries.

 

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