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Ben EubanksGuest Author

Fractured, Fragmented, or Fragile? A Lesson for Building Your HR Tech Stack

By Ben Eubanks

It’s an age-old question. Are companies moving toward suites, or are they still attached to point solutions to solve some of the specific, pressing challenges that suite technology just can’t touch? Dive in and learn about how one company is trying to get away from managing half a dozen solutions just to handle its talent acquisition needs.

An interesting conversation with a friend working in a key HR role for a 20,000-plus employee firm recently has had me thinking a lot about the technology we have in place. The company’s HR team spent some time at the HR Technology conference recently looking for new solutions to solve some of its most pressing people-related challenges, and much of the focus of this initial move is targeting talent acquisition.

During our discussion, he mentioned that the organization was facing some branding challenges and needed to refresh its approach to recapture the hearts and minds of the top talent in its sights. In addition, the technology stack in place left something to be desired. The company was using at least six different solutions to solve a variety of challenges from broad to very specific, and instead of delivering better results, it was delivering higher friction and dissatisfaction for many of the hiring managers and talent acquisition team members.

I offered him some advice, including some insights around a company or two that were suitable for consolidating the solutions down to a manageable handful, but it made me stop and think about how many other organizations, large and small, were in a similar predicament. Do any of these sound familiar?

  • We have two different systems for posting and tracking jobs. If we have an issue with the requisition, then we have to back it out of both systems and start all over again. No changing on the fly or revisions once it’s been approved, which costs us valuable time.
  • Our expensive ATS doesn’t have mobile functionality, which means job seekers have an awful candidate experience. We either give up or we buy a separate technology just to give us a mobile apply option.
  • We have a suite in place but it is dated, so we have replaced the recruiting module with a modern platform. Just don’t tell anyone, because we haven’t let our suite provider know that we’re replacing them yet.

These points are probably why, during a session at the InfluenceHR event, Matt Ferguson, the CEO of CareerBuilder pointed out that companies are willing to accept less functionality just to have their technology with a single platform. In the long run it’s worth trading off a few features for higher usability, adoption, and integration. That’s why CareerBuilder just bought an HCM suite to work in the post-hire market.

Of the many, many solutions serving the HR community, the large majority of them are obviously not suites. While the story above jives with the observation from CareerBuilder’s CEO, it will be interesting to watch and see what direction the market moves.

This post originally appeared on the Lighthouse Research & Advisory blog

Originally published by Ben Eubanks @ LinkedIn

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