Source | m.signalvnoise.com | JASON FRIED
Direct/instant messaging is something many people are doing more and more often at work. And while it’s a handy way to quickly get ahold of someone, it’s a forceful interruption often coupled with an expectation of a quick response. That makes it costly communication. And that’s why the etiquette around it is important.
Recently we noticed some internal behavior around pings (Basecamp 3’s name for direct/instant messages) that we didn’t like. David and I discussed it and we decided to post an internal announcement to everyone at Basecamp detailing the problem as we saw it. We also suggested ways to improve the efficacy of a ping, and reduce the burden of empty notifications for everyone.
I figured this might help other people outside our walls, so here’s the announcement in full (and here’s a link to the announcement in Basecamp itself if you want to share or reference it elsewhere):