Source | www.gartner.com | ORLANDO, Fla.
Gartner defines a strategic technology trend as one with substantial disruptive potential that is beginning to break out of an emerging state into broader impact and use, or which is rapidly growing with a high degree of volatility reaching tipping points over the next five years.
“People-centric smart spaces are the structure used to organize and evaluate the primary impact of the Gartner top strategic technology trends for 2020,” said David Cearley, vice president and Gartner Fellow. “Putting people at the center of your technology strategy highlights one of the most important aspects of technology — how it impacts customers, employees, business partners, society or other key constituencies. Arguably all actions of the organization can be attributed to how it impacts these individuals and groups either directly or indirectly. This is a people-centric approach.”
“Smart spaces build on the people-centric notion. A smart space is a physical environment in which people and technology-enabled systems interact in increasingly open, connected, coordinated and intelligent ecosystems. Multiple elements — including people, processes, services and things — come together in a smart space to create a more immersive, interactive and automated experience,” said Mr. Cearley.
The top 10 strategic technology trends for 2020 are:
Hyperautomation is the combination of multiple machine learning (ML), packaged software and automation tools to deliver work. Hyperautomation refers not only to the breadth of the pallet of tools, but also to all the steps of automation itself (discover, analyze, design, automate, measure, monitor and reassess). Understanding the range of automation mechanisms, how they relate to one another and how they can be combined and coordinated is a major focus for hyperautomation.
This trend was kicked off with robotic process automation (RPA). However, RPA alone is not hyperautomation. Hyperautomation requires a combination of tools to help support replicating pieces of where the human is involved in a task.