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Getting HR back on track

As the year draws to a close, HR teams are looking at ways to enhance employee welfare and the employee experience

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There’s been a considerable amount written around the disruption to workers during 2020 – but there’s far less discussion of the disruption to HR departments, and how their own priorities for the year have been thrown out the window.

But it’s something that’s very much been on Matt Paff’s mind. As Managing Director at vSure, he now sees his challenge for the remainder of the year to pick up the pieces and help HR departments around the country get back on track.

“If you look back at the beginning of the year, HR teams had a big focus on improving the employee experience, adding automation and ensuring compliance,” says Paff. “No company wanted to be the next big thing in the news due to underpayment or abuse of foreign workers.”

All positive initiatives, with big considerations at stake. But then the pandemic hit – “This year’s been a crazy ride,” notes Paff – and suddenly a host of technological and policy shifts sidelined the goals of HR departments all over Australia.

“Workplace mental health came pretty firmly into focus,” says Paff. “We also had businesses dealing with mass layoffs, stand downs and reduced hours in some sectors. Conversely, we saw phenomena like grocery retailers like Woolworths and Coles having massive recruitment drives. All of these things fall pretty heavily into HR’s lap.”  

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