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Good managers give constructive criticism—but truly masterful leaders offer constructive praise

Source | qz.com | Leah Fessler

Getting feedback from your coworkers is scary. A leader at one of my previous jobs once said that my emotional stability fell somewhere between that of a squalling infant and pubescent teen. (Cool, cool.) Now research shows that not only are most managers bad at giving constructive criticism—they’re even less likely to give constructive praise.

In two surveys conducted by leadership development consultancy Zenger/Folkman, each of nearly 8,000 managers, 44% of managers reported that they found it stressful and difficult to give negative feedback. One-fifth avoid the practice entirely. Even more surprisingly, nearly 40% of leaders conceded to never giving positive reinforcement, either.

That’s a big problem—both for employees and for their boss’s ability to manage them effectively. The study found that a boss’s willingness to give positive feedback was the strongest predictor of whether their direct reports perceive them to be effective, honest communicators. (Managers’ comfort giving negative feedback barely influenced this perception.) Ironically, managers who report regularly giving negative feedback were most likely to believe they gave “honest, straightforward feedback,” regardless of whether they also used

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qz.com
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