Source | www.forbes.com | Chris Myers
Running a business is an inherently emotional experience. Even the most stoic leaders are bound to find themselves becoming invested not only in outcomes, but in people and processes as well.
While emotional leadership is often regarded as a liability, lack of personal investment can also bring about negative outcomes.
I’ve learned that the best leaders are those who can recognize emotionally-charged situations, rise above the passions of the movement, and maintain a level head. Good leaders are quick to listen and slow to anger.
Listen first
As much as we work to avoid it, all leaders inevitably run into situations outside of their control. Its an inescapable aspect of running a business—clients, employees, partners, and your product will regularly push you to the very edge of your patience.
While it can be easy to fly off the handle or make a snap decision, I’ve learned that slowing down to listen can help defuse even the most frustrating of situations.
Early on at BodeTree, I was notorious for getting incredibly frustrated with our software development process. We would outline a task that needed to be completed by a certain date, set a timeline, and get to work. However, without fail, the timeline would come and go, and we would have little to nothing to show for it.
