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How Can Technology Reduce Bias in the Workplace? (Interview with Dr. Julia Shaw, Research Associate at UCL)

Source | | David Green

Our memory can lead us astray in an astonishing number of ways, including by causing us to remember things we think we’ve done, but actually haven’t.

My guest on today’s episode of the podcast, is Dr. Julia Shaw.

The psychologist, honorary research associate at University College London, author of two fascinating books, The Memory Illusion and Evil and co-founder of artificial intelligence-based reporting tool Spot, Julia is best known for her work in the areas of memory and criminal psychology. It’s a fascinating topic, and as you’ll learn, one that has significant relevance in the workplace.

In our conversation, Julia and I discuss: 

  • The role of unconscious bias and the dangers of people using this as an excuse for their far more visible biases

  • The application of memory science in the workplace, and how our memories can let us down, particularly in stressful situations 

  • How technology and analytics is helping improve reporting on episodes of harassment or discrimination in the workplace

  • We look into the crystal ball and ponder what the role of HR will be in 2025

Support for this podcast is brought to you by Gapsquare, to learn more visit

Interview Transcript

David Green: Today. I’m delighted to welcome Dr. Julia Shaw, author, scientist, and co-founder at Spot to the Digital HR Leaders podcast and video series. Welcome to the show Julia.

Dr. Julia Shaw: Great to be here.

David Green: Great to have you, can you provide listeners with a quick introduction to yourself and the various things that you’re involved with.

Dr. Julia Shaw: Sure. So I am a memory scientist at UCL, and I do research in particular on the fallibility of memory. So when we get things wrong, and how that links in with bad behaviour. So basically, crime and memory. So things like eye witness testimony, things like people who are telling stories about crimes that they’ve seen or that they’ve experienced or other negative emotional experiences with the way that we normally talk about it.

And so, so that’s my background. And as part of that, I’ve written some books. I’ve written a book called The Memory Illusion, where I talk about false memories in everyday life, but also in extreme cases. And I wrote a book on Evil, called The Science Behind Humanity’s Dark Sides. And that’s really exploring the deep dark lurking things inside each and every one of us and how they can manifest and how we can prevent it from manifesting.

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