GodesklessGuest Author

How COVID-19 Refocused Digital Transformation on the Deskless Workforce

Source | godeskless.com

Prior to the COVID-19 pandemic, digital transformation was already a priority for many companies. However, almost every digital transformation strategy largely ignored the needs of the deskless workforce. Most deskless workers had to perform their tasks using tethered, office-based tools that hindered their efficiency and productivity. 

This was the case even when 80% of the global workforce, or approximately 2.7 billion people, don’t work behind a desk. 

However, disruptions caused by the COVID-19 pandemic have shone a bright spotlight on deskless workers. Changes in digital transformation trends, largely due to the ongoing pandemic, forced businesses to realign their digital transformation initiatives to finally accommodate the digital needs of their deskless workers.

Overlooked, But Not for Long

Members of the deskless workforce such as field technicians, equipment operators, onsite engineers, and drivers make up the majority of the global labor population. The bulk of this particular demographic, if not all, is mobile.

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