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How Digital Assistants Can Close the Gap for Remote Workers

Use of digital assistants is becoming common across all spheres of life and work. Learn how they can transform life of remote workers

By | Ariaa Reeds

Amid HR tech, digital assistants are slowly becoming main stream. They can be found being used across all spheres of life and work. One of the major benefits of using digital assistants is the ability to get responses to the immediate queries by natural local language, which has so far been missing in the plethora of mobile and web applications that we use today. Imagine yourself talking to another you who has all the answers to the questions you ever asked. Consequently, digital assistants have found wide use in human resource. In fact, HR is one of the major benefactors of digital assistants. Use of voice-controlled assistants to help employeesaccess related information is becoming a norm. With ATS (applicant tracking systems), Payroll management, and more similar applications are taking a back send in the Pitch company.

The pandemic has forced companies to shift to work from home mode. This has made it more important for companies to allow employees access to ever-changing information related to company policies, insurance coverage, health, and safety. This is in addition to the usual cadence of questions employees generally ask related to vacation leaves, IT, insurance, and more. HR tech is slowly shifting its scope from ensuring HR operations to ensuring employee overall health.

 As Steve Miranda, Oracle’s executive vice president of application development, remarked, “In HR, every common question or transaction has lent itself nicely to digital assistants. Within the next year, we will be calling HTML our ‘old UI.’ Every transaction you have will be through a digital assistant UI.” 

Here are a few ways in which digital assistants can help. 

  1. A true assistant: HR professionals are bombarded with simple questions frequently. Not responding to such questions can be frustrating. For instance, how many leaves do I have left? Or how do I change my marital status? What’s frustrating about this is – sometimes employees have to log into VPN to look for documents and policies to get answers to these questions. Further, digital assistants can recommend or take action as a follow-up to their first interaction. For instance, telling employees how to change their marital status. The assistant can gather relevant information and trigger a process to update the status wherever required. 
  2. Answer general policy questions: With the onset of COVID-19 outbreak, organizations have made several changes in their policies. Employees are generally dependent on HR professionals to answer questions related to such changes. Digital assistants give employees a consistent channel to voice their questions and get answers to their queries, relieving HR professionals from the tedious task. Unlike HR professionals, digital assistants can be available 24*7 and employees can get immediate response to their queries. Digital assistants can be further used to send proactive notifications and alerts related to changes in policies,so employees don’t have to check and search for information again and again. HR technology like HCM so far accounted for such solutions.
  3. Support employee health and safety: As social distancing is becoming a norm, it is adversely affecting recruitment, employee on boarding, and training processes for organizations. Digital assistants are driving online pre-screening and interview schedule. Further, companies can use digital assistants to offer employee on boarding.

Recording employee health data is another task for digital assistants.

Digital assistants, overall, are going to truly change the way employees access information. It can be regarded as one of the ways in which HR tech will improve work culture and usher in a new way to think of work.

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