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How Does AT&T Link Business Transformation, Culture and Performance Management?

By | David Green 🇺🇦  | Co-Author of Excellence in People Analytics | People Analytics leader | Director, Insight222 & myHRfuture.com | Conference speaker | Host, Digital HR Leaders Podcast

Psychological safety is really important to changing the culture

AT&T is the world’s largest telecommunications company and is in the midst of a major business and organisational transformation. As part of this, AT&T is evolving its performance culture towards a more agile approach based on the notion of kind candour.

My guest on this week’s episode, Melissa Corwin is the Vice President for Employee Experience, where she oversees Talent Acquisition, Organisational Development, Performance and Assessment, Culture, Employee Value Proposition and Employee Experience.

Melissa is also overseeing the development of the new performance culture at AT&T, which is based on four pillars: “Serve customers first, move faster, act boldly and win as one.” As you’ll hear, this is an impressive, well-coordinated strategy that is supported across the organisation and tied closely to improving outcomes for the business, employees and AT&T’s customers.  

The number one thing that you can do to ensure that employees feel that they are heard is act on what they tell you

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