HR Analytics

How Leaders Can Show Empathy During Uncertain Times


Now, more than ever, employees are looking for empathetic leaders. Leaders who are not afraid to be human, show emotion, and provide varying levels of support during these uncertain times. While this may not have been at the forefront of your leadership style in the past, it is something that needs to be a focus now.  In fact, according to a survey by Businessolver, 93% of employees reported that they are more likely to stay with an empathetic employer, and 82% would consider leaving their job for a more empathetic company.

But how can leaders transform their style, especially while working remotely? It all starts with making it a priority, starting a conversation, and a willingness to learn along the way. Here are a few additional ways to become a more empathetic leader during uncertain times.

Provide access to additional resources

Life is very unusual right now, and employees need additional and different support. They might be multi-tasking between their work, homeschooling their children, and caring for an aging parent. This, in of itself, is stressful, but if they don’t have the appropriate resources, it might feel impossible.

If your organization has unused devices, such as laptops, tablets, or printers, share them so your employees’ children can do their schoolwork. Consider subsidizing internet access to increase their speed at home. Provide funding for cell phone bills as they are most likely being converted to work phones. Share information about the Employee Assistance Program (EAP). Ask employees what would help them to complete their work and their family commitments during this time. These additional resources can lighten the burden for many of your employees and their families.

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