By | David Green 🇺🇦 | Co-Author of Excellence in People Analytics | People Analytics leader | Director, Insight222 & myHRfuture.com | Conference speaker | Host, Digital HR Leaders Podcast
Resiliency is THE skill of the future because it is what leaders need in this moment to help ensure that they are enabling their workforce for success
BNY Mellon is America’s oldest bank having been created in 1784, and is on a journey of reinvention as it transforms into a digital organisation. The pandemic has accelerated this journey.
That’s where Jolen Anderson, my guest on this week’s episode of the Digital HR Leaders Podcast comes in. Jolen is the Global Head of Human Resources, and with her team is responsible for translating the business strategy into the workforce strategy and igniting the passion of BNY Mellon’s employees.
As the business transformation was accelerated by the pandemic, Jolen and her team are focused on three key driving principles: i) operational resiliency, ii) service to customers and iii) employee wellbeing and safety. These three principles not only underpin the digital transformation but the bank’s culture too. (“That thought of operations, clients and employees, are in some ways, the three principles that you need to ensure that you are enabling any transformation and creating any culture that is going to help power your business for the future.”)
