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How TCS made 390,000 employees location-independent and agile

Source | | Kunal Talgeri

In the backdrop of the pandemic, India’s largest IT exporter executed a massive workforce migration.

When the pandemic broke out in March 2020, India’s largest IT exporter TCS (Tata Consultancy Services) had a formidable task on its hands.

The $22 billion IT services company has 488,649 employees spread across 107 locations in India and 76 overseas locations. TCS needed to ensure remote and secure operations for nearly 390,000 employees in India.

TCS headcount

TCS completed the operation in three weeks. Today, only 4 percent (or less than 20,000 employees) work from offices. It was a staggering feat for a company whose headcount will cross the half-million mark this year. It also took a new proposition to its enterprise customers: the talent cloud.

“Historically, we serviced customers from specific delivery centers, and staffed any new project largely with individuals based in those locations,” Milind Lakkad, Chief Human Resources Officer of TCS, told shareholders in its 2020-21 annual report. 

“We are now using AI to autonomously match individuals with the requisite skill-profiles to open opportunities, regardless of their physical location,” Lakkad explained.

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