By | David Green | Co-Author of Excellence in People Analytics | People Analytics leader | Director, Insight222 & myHRfuture.com | Conference speaker | Host, Digital HR Leaders Podcast
If you don’t invest in employee experience, there are plenty of organisations that will
Those are the words of Nerys Mutlow, Evangelist in the Chief Innovation Office at ServiceNow, and my guest on this week’s episode of the Digital HR Leaders Podcast, which is all about how to create an exceptional employee experience.
Personas have a place in designing the employee experience, but we need to go a level down to the next level of employee experience, which is about recognising the individual conditions for people to be successful – building basically a digital twin of every employee. That flows nicely into the importance of diversity and inclusion.
You can listen by clicking on the image below or by visiting the podcast website here.
Throughout this episode, Nerys and I discuss:
- The gap between customer experience and employee experience and Nerys’ perspective on how EX is evolving
- How to design an excellent employee experience by thinking beyond personas to individual-level wants and needs
- The relationships between employee wellbeing and productivity, business resilience and striking the right balance, in particular for hybrid work
- The importance of employee listening and experimentation in the hybrid work environment