By | Abhijit Bhaduri |Keynote speaker, Author and Columnist
One of the biggest problems of dealing with a diverse workplace is that we come across many people who are different from us. For some people that is an exciting thing to happen. For some of the people this can be deeply distressing because they have to know work with a lot of people they don’t like. On 23 December 2020, I got a chance to invite Professor Charles Dhanaraj and Prof George Kohlreiser to a live chat. Here are some key take aways from that chat
Before people bond with you, they will want to know you are dependable and predictable; calmness contributes to those perceptions, and agitation and stress send the opposite message. Staying calm is also critically important in providing opportunities for risk taking. Your calmness helps the other person stay calm in the face of challenge. If you bring further emotion and fear to a situation that is already full of emotion and fear, you only make things worse.
Globalisation 4.0 – did the pandemic start this
Charles Dhanaraj is an expert in globalisation and strategy. One of the questions we explored was if the pandemic meant the end of globalisation as countries closed borders and turned inward. There is nationalism taking over and fanning all our tribalistic tendencies. Tribal views create alienation. “We are world citizens,” says George. There is the danger of too many leaders who are keen to prove that they are citizens of one country. We have to look at globalisation not just in tangible terms like movement of goods and services but of intangible factors like ideas. Digital is changing the whole world. Globalisation 4.0 should be globalisation with a human face.
During a crisis, good leadership brings people together. Poor leadership uses the opportunity to create divisions and over-protect. The brain needs psychological safety. For some people globalisation can signal a threat not an opportunity. Managing emotions becomes one of the key differentiators between successful and ineffective leadership.
The centrality of emotions
Prof Charles Dhanaraj talked about the importance of emotions. Working with people is all about working with emotions. Teaching is not just about conveying content. It is about building a relationship with the students FIRST before the professor can teach. Understanding this was a "transformative experience" as a teacher, says Charles. Strategy needs to be sold to the team members. that means understanding emotions.
Emotional intelligence is typically broken down into four core competencies:
Think Like a Hostage Negotiator
Prof Kohlrieser worked as a hostage negotiator. He was held hostage 4 times himself.
Have you talked your way out of a speeding ticket?
When some one holds a gun to your head, you have to be incredibly calm and still engage and bond with the person. I was curious to know if Gorge could use his way with words to talk himself out of a parking ticket or a speeding ticket. here’s is what he shared.
The fundamental reason leaders fail – they don’t connect well
Collaboration is the new model of leadership. That necessarily means working with people you do not agree with.
Happy people do not take hostages.
We can sometimes become hostage to the situations – eg The pandemic has created a feeling of doom and gloom in some. But we can choose to stay positive and optimistic. Staying calm can save lives. While flying a plane, when the pilot has to make an emergency landing, being able to stay calm can be the difference between life and death for hundreds of passengers.