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The HR Skills You’ll Need In the Age of AI

Source |   |  BY:Ji-A Min,head  data scientist at Ideal

In a recent TLNT article on the dawning age of AI and automation, TLNT Editor John Zappe states,

As an HR leader you need to start thinking about the potential impact (because) human resource professionals are directly accountable for the well-being of the organization and the individuals in it.

Research predicts up to 47% of US jobs will be automated with the next 20 years. The large scale adoption of AI and automation will require a significant amount of employee reskilling. HR won’t be exempt from this reskilling requirement in order to adapt to the new workplace.

As technology continues to automate the administrative burden of HR, two important skillsets are emerging: one focused on people and one focused on data.

This is what the new HR skillset will look like in the age of AI and automation.

People-focused skills

As work becomes more efficient, data-driven, and automated by AI and technology, HR will be relied on more than ever to humanize the workplace. Even with today’s technology, we still want to talk to another person when it comes to hiring and managing people and that desire for the human touch is likely not going away soon.

According to Accenture’s report on Creating The Future Workforce, people-focused skills such as creativity, critical thinking and empathy will be at a premium. It cites the World Economic Forum’s prediction that by 2020, the demand for complex problem solving skills will increase by 40%.

This people-focused skillset will be required to accomplish two major HR challenges: employee reskilling and talent advising.

Employee reskilling

As work tasks become increasingly automated, the need to “level up” employees will rise correspondingly.

When AT&T’s internal research found only 50% of their staff had training in the fields of science, technology, engineering, and math (STEM) and the projected need for employees with STEM training was 95% by 2020, they decided to invest more than a billion dollars into new programs and facilities for employee re-education.


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