Source | Linkedin | By|Rick Conlow
At a recent happy event, a wedding, I noticed many of the guests had frowns or deadpan looks on their faces. My wife mentioned the same thing, quoting her mother’s description of “a look like seven rainy days” and “that one hasn’t smiled since first grade”. Over the next week, I watched people in the airport. Most were either looking at their phones or had frowns on their faces. Later that night I saw the same thing at dinner in a restaurant.
While working the next day with a client that owns supermarkets, I zoned in on customers coming and going. Most seemed like zombies