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Improving Patient Satisfaction through Employee Satisfaction

[youtube https://www.youtube.com/watch?v=_VtWQtPkBB0&w=580&h=385]

DeAnne Russell, Arizona Employment Brand Manager for Catholic Healthcare West (CHW), describes CHW’s journey of improving patient satisfaction through employee satisfaction. Their goal is to make CHW a best place to work and a best place to receive patient care. CHW is comprised of three hospitals: St. Joseph’s Hospital and Medical Center, Chandler Regional Medical Center and Mercy Gilbert Medical Center.

Interview by Marcia Rhodes, WorldatWork

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