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Increase Employee Retention by Upping Your Leadership EQ

Emotional intelligence has become a buzzing topic for good reason

Source | | Richard Trevino II

In recent years, emotional intelligence, or EQ, has become a common and popular topic among managers and leaders. As a consultant who trains companies of all sizes on  and soft skills, I can tell you that it is by far one of the most needed areas of development in today’s workplace, and especially among leadership. But what is EQ really, and why is it so important? 

According to TalentSmart founder and Emotional Intelligence 2.0 author , “Emotional intelligence is the ability to manage ourselves and our relationships effectively” and it “is also an important indicator when it comes to performance prediction.” Current studies indicate that it affects “performance and success in areas including customer retention, increased sales, leadership,  and so many other facets.” With such noted impacts, managers and leaders must understand and improve their EQ in order to beneift from its effects in the workplace.

Fortunately, your EQ can be broken down into two key components: personal  and .

Be Self-Aware

Personal awareness, or , entails being mindful of your emotions and how you express them as situations arise. People who are self-aware “are committed to their own growth and development,” as DevelopmenWORKS President John R. Stoker blogged for SmartBrief. In order to be self-aware, you must be willing to conduct honest self-assessments, such as the Myers-Briggs Type Indicator (MBTI) personality test.

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