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It’s Easy To Be a Good Leader When Things Are Going Well – Here’s a Blueprint for a Crisis

Source | LinkedIn | Robert Glazer | Entrepreneur, Best-Selling Author and Speaker | Founder & CEO @ Acceleration Partners

Let’s face it, it’s pretty easy to be a great leader and kind to others when things are going well. When sales are doubling or your company has raised millions of dollars, being positive, doing the right thing and keeping the troops motivated doesn’t take a lot of skill or effort. WeWork is a great example of this phenomenon.

It’s when adversity hits that you see people’s true colors and how they perform under pressure. How they act when their backs are up against the wall and there are no good options is often the truest reflection of a person’s character.

For me, this is the real test of leadership. I have lost respect for many leaders in my career after seeing them turn from Jekyll to Hyde after even a little pressure or difficulty was applied.

One of the greatest leaders of our generation is Danny Meyer, the founder and CEO of Union Square Hospitality Group. USHP owns and operates such restaurants as Gramercy Tavern, Blue Smoke and Union Square Cafe. Meyer is also the founder of Shake Shack.

Known for his team-based, customer-centric approach, Meyer builds successful businesses because he truly cares about his employees. The training required even to wait tables at his restaurants is unprecedented. He’s also pioneered a guiding principle called “Enlightened Hospitality,” an approach that prioritizes employees first and foremost so they can deliver an amazing experience for guests.

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