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Leadership Upskilling In Healthcare HR in 2023

By | Clarice Hughes

Leadership Upskilling in Healthcare HR is essential to recruitment strategies but should not be the sole focus. 

The changing workforce demands more versatility in their roles, including cross-departmental skill sharing and open discussions about creative work approaches. 

This type of training engages employees and prepares organizations for the future. Identifying leaders capable of taking on new challenges is vital to future-proofing operations.

People-First HR Strategies

In the age of digitalization and the emergence of hybrid and remote working environments, healthcare organizations must embrace people-first HR strategies to attract and retain top talent. 

Companies should also embrace analytics to understand their workforce better and optimize staffing. HR business partners can create data dashboards to inform management and maximize human capital investments.

The world is becoming a more hybrid place to work, and HR is leading the way. CHROs are juggling multiple hats, from ensuring the safety of employees to responding to crises. 

They are repositioning themselves as the leader of the business and the builder of competitive people capabilities. In addition to this, they must be more open to remote working.

HR professionals must embrace algorithms to make better decisions. Algorithms can be a sounding board for managers, as they can access vast amounts of data and add procedural justice and transparency to HR decisions. 

HR practitioners must ensure that HR technology complements diversity and inclusion strategies. Further, 2023 will be the year of reinventing employee development strategies and incorporating learning into day-to-day work.

HR professionals should consider the evolving nature of the workforce to determine how best to adapt to these new challenges.

New legislation regarding marijuana use has put HR on the frontline of decision-making, and employers must be flexible enough to accommodate new laws and regulations. 

The role of HR must also remain relevant in post-pandemic workplaces.

Employee experience is another critical area of HR. Employees should be able to have an enjoyable work environment. They should be able to access resources to improve their health. They should also pursue continuing education.

Hybrid Work

Hybrid work environments are becoming increasingly popular

Many people are choosing to work from home instead of commuting and looking for better work-life balance and personal freedom. Hybrid teams have many advantages, including increased engagement, greater flexibility, and higher job satisfaction.

Hybrid work requires more time and sensitivity to people’s needs. Instead of focusing on productivity, managers are learning to listen to employees’ needs and build better relationships with their direct reports. 

They need additional training and resources to improve their soft skills. Traditionally, one-on-one conversations have been results-oriented, but recent research suggests that more employees are looking for authentic, empathetic managers.

Nearly seventy percent of healthcare employees work in a hybrid environment or are fully remote. About half of these employees report that they prefer a diverse work setting. 

Nearly a third of those working from home plan to stay full-time. As a result, companies must adapt their HR practices to accommodate hybrid work.

Hybrid work and leadership skills will become increasingly important as organizations adapt to this new age. To be competitive in the new world of work, HR professionals must stay on top of emerging trends to create a better culture for their organizations. 

This requires reevaluating their workplace structure and culture.

HR leaders must understand employees’ voices and use them to make better decisions. By leveraging algorithmic technology, they can create new forms of data and improve communication. 

They can also incorporate procedural justice and transparency into their decision-making processes.

Data Literacy

For healthcare HR practitioners, analyzing data and making decisions based on data sets is an important skill. 

It enables people to understand and interpret data and to explain those findings to others. It also improves people’s ability to ask questions and obtain help from experts. It also allows people to enhance their knowledge and skills continuously.

Companies must provide employees with data training and foster a data-driven culture to achieve this. Data can be used to identify problems and uncover insights, which lead to better decisions. 

Taking advantage of artificial intelligence and natural language capabilities (we hope) will help people understand and communicate insights. This technology aims to “democratize” data and improve its accessibility.

As more businesses adopt artificial intelligence, the demand for data skills increases. Enterprise leaders expect their workforce to change in the next few years, and intelligent tools will help them work more efficiently and effectively. 

Additionally, data literacy will help support the front-line workforce as the transition to AI continues. According to one survey, 40% of C-level executives anticipate hiring a Chief Automation Officer within the next three years. This figure is set to grow to 99% within a decade. 

Indeed, 58% of employees believe learning data literacy will help them stay relevant during the transition.

Organizations that wish to implement a data-driven approach to healthcare HR will benefit from a data-literate workforce that understands the relationship between data and results. 

Healthcare organizations need to tie the results to strategic goals to make the most of data-driven analytics. A hospital can, for example, link the data it receives to patient satisfaction.

Redefining The Role Of The Office

HR professionals will take on a hybrid role by learning more about remote working and exploring ways to empower employees to work from anywhere. 

In addition, they will explore how to improve their organizations’ policies for allowing remote workers to work. This will include more flexibility and better-designed workspaces. They will also look to redefine the office’s role to help employers maximize its benefits.

Healthcare HR is a complex business. It can drive business results as a strategic asset and a competitive advantage. However, managing the volume and complexity of human resources can be challenging. 

Many organizations prioritize clinical care above HR. This must change. HR must be a priority for organizations to remain competitive and relevant. HR professionals must embrace the challenges of the future and embrace change.

Healthcare is about people, and HR professionals play an essential role in patient care. Not only do they hire and train staff, but they also manage and develop the culture. The HR department plays a critical role in healthcare by ensuring a positive work environment for employees. 

Ultimately, HR affects the entire organization, from the healthcare staff to the patients. Therefore, the healthcare industry needs an HR professional who can balance these dual roles.

HR professionals must also be proactive in resolving disputes between employees. Frequently, conflicts between workers may require mediation. 

Healthcare HR professionals must take a strong stance and not hesitate to intervene when disputes arise.

Employee Voice

The number of employees in healthcare is aging, and skilled talent pools are rapidly dwindling, creating a need for innovative solutions for employee engagement and retention. 

To tackle this challenge, HR practitioners should embrace human-first thinking and reposition their value proposition as business leaders and creators of competitive people capabilities. 

The focus of 2023 should be on bringing learning and development into day-to-day work.

To stay ahead of the curve, healthcare HR leaders should consider attending conferences, events, and webinars on various profession-related topics. 

The American Society for Human Resource Management (ASHHRA) annual conference provides a wealth of resources and networking opportunities for healthcare HR leaders. 

The conference is designed for HR professionals to stay updated with the latest trends and technologies.

Upskilling leaders and managers are essential for an organization’s success, creating value, and retaining employees. A recent study by Oliver Wyman Forum highlighted the importance of developing leaders and managers to keep employees in their roles

According to the Oliver Wyman Forum, 1 in every 12 deskless workers has already changed jobs, and 37% are likely to leave their current jobs within six months.

In addition to learning how to manage a hybrid workplace, health HR professionals should also focus on creating a purpose-driven culture. Employees who feel connected to an organization’s purpose will feel more engaged. 

This will also help to fill the talent gap. It will also allow HR leaders to engage millennials and other generations of workers better.

A new initiative for 2023 includes a subscription service for healthcare HR professionals that will provide ongoing opportunities to grow as leaders. The subscription service allows people to receive coaching for personal or organizational growth.


Healthcare HR faces many challenges in the coming years. However, by embracing change and focusing on the needs of employees, HR practitioners can stay ahead of the curve and continue to play a vital role in the industry.

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