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And now’s the time to start, says Joly, the former CEO of the consumer electronics retailer. Only 16% of employees are “fully engaged” at work, says the ADP Research Institute survey of more than 19,000 workers in 19 countries. “This means more than eight out of 10 workers merely show up for work — a staggering number,” Joly told Investor’s Business Daily. The pandemic, too, took a toll on morale.
But huge rewards are there for companies able to engage employees effectively. Such companies are 17% more productive and 21% more profitable than those languishing at the bottom, Joly says.
So, how to you boost employee engagement and make people look forward to working again?
Hubert Joly: Know Who You Serve To Increase Employee Engagement
The best leaders do not climb to the top, Joly says, quoting Jim Citrin, who leads search firm Spencer Stuart’s CEO practice.
“The best leaders are carried to the top, and serving others is how it happens,” Joly says. He also wrote “The Heart Of Business: Leadership Principles For The Next Era Of Capitalism.”
“As a leader, you must serve the people on the front lines, driving the business,” Joly said. “You serve your colleagues.” It’s important to understand who you’re working for. Yes, you serve your board of directors, Joly says. But you also “serve the people around you.”