Source | LinkedIn | Rohit Midha | Agile Coach / Scrum Master at Brillio
In today’s generation of cut-throat competition, keeping all stakeholders updated with relevant information and a close tab on your governance mechanism is key to attaining customer success and achieving goals.
At Brillio, we had our own journey of customer success via digital governance; for a real estate eCommerce giant from the US, which started with Brillio by outsourcing a small project with just 15 members. Now the engagement has grown to a thriving 150+ member team.
Our client was gearing up for the biggest digital transformation ever. They were sure that Brillio could be an ideal partner but were also clear that Brillio should up their game as well. The customer was tightening the process of making every digital investment prioritized vis-à-vis its value and results.
Delivering right, on time with good quality did not seem to suffice as the right measures to complement the progress towards the transformation. How can we quantify the overall engagement maturing over time and how we as a strategic partner were delivering business value consistently?
It was time for not much obvious thinking – How can we quantify the overall account maturing over time and how we as a strategic partner were delivering business value consistently.