Source | www.idc.com
FRAMINGHAM, Mass., September 1, 2020 – According to a new forecast from International Data Corporation (IDC), the U.S. mobile worker population will grow at a steady rate over the next four years, increasing from 78.5 million in 2020 to 93.5 million mobile workers in 2024. By the end of the forecast period, IDC expects mobile workers will account for nearly 60% of the total U.S. workforce.
“COVID-19’s disruption of the U.S. labor force has had a dramatic impact on how large businesses operate and will continue to shape how and where people work in the months to come,” said Bryan Bassett, senior research analyst, IDC’s Enterprise Mobility: Deployment Strategies program. “The ability to quickly mobilize different segments of a company’s workforce with capable and secure mobile solutions has never been more important, and U.S. organizations are signaling that investment in mobile-based management and security solutions will take precedence in 2020 and beyond.”
IDC defines mobile workers as workers who are enabled with mobile devices (smartphones, tablets, etc.) by their company to complete their assigned tasks and workflows. The mobile worker population is segmented into two core categories: information mobile workers and frontline mobile workers.
- Information Mobile Worker: A knowledge or office worker who typically works from a single location, has dedicated computing resources, and tends to create, transform, and distribute data and/or content using productivity and enterprise applications. Examples include programmers, business analysts, marketing specialist, researchers, billing clerks, lawyers, accountants. This category of mobile worker includes those who may also be physically mobile during their workday, including mobile professionals, occasionally mobile workers, and mobile non-travelers.
- Frontline Mobile Worker: A worker who performs client-facing or operational activities onsite or in the field that require distributed, mobile access to data, content, applications, and workflows. Examples include store associate, nurse, lab technician, construction worker, field service worker, and hospitality worker. The two primary types of mobile frontline workers are mobile field workers and mobile on-location workers.