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No more human resources: AI invades the workplace, bot becomes the new hiring manager

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As artificial intelligence invades the workplace, the bot has also become the new hiring manager. Is this the way companies will hire, manage and train the workforce now?

It’s the buzzword that’s taken over most human resources (HR) conferences. At last year’s HR Technology Conference and Expo in Las Vegas, several companies touted the integration of artificial intelligence (AID) into their recruiting products. The next conference in September explored AID in the HR landscape through multiple sessions, focusing on its role in hiring, eliminating bias, etc. Back home, the 2018 SHRM HR Tech Conference, held in Hyderabad in April, saw key sessions on how AID is going to be a driving force in HR functions. Their next conference in Chicago, held in June, had sessions on how to use AID to better understand employees.

AID, or the ability of machines to imitate the human mind, is invading the workplace. The aim is to recruit staff, improve employee engagement, reduce bias and enhance productivity. While the concern of automation taking away jobs continues, what has changed now is the way companies are looking at incorporating AID in day-to-day HR activities. “Firms are looking at replacing manpower with AID for tasks that are redundant and repetitive. They are looking at creating jobs, where people will have to put their cognitive thinking and decision-making skills to use. This will be a boon to HR managers who will be able to shift their focus from tactical work to strategic work,” says Arjun Pratap, founder and CEO, EdGE Networks, a Bengaluru-based AID-driven HR tech solutions provider.

According to a 2017 report published by Toronto-based regulatory body Human Resources Professionals Association (HRPA), AID is expected to continue as a growing trend in the coming years. “AID will assist humans who will step in whenever complexity increases,” says Arup Roy, research-VP, Gartner, a global research and advisory firm. The report found that 84% of HRPA members across the world believe that AID is a useful tool for human resources and around 14% are already using it in some form to assist with HR decisions in
their organisations.

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