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Only digital tools can help bridge the gaps to access jobs: N Chandrasekaran, Chairman, Tata Sons

N Chandrasekaran says technologies such as cloud and AI will help fill the gap of India’s “missing middle”

Source | | Samidha Sharma | Kala Vijayraghavan

Empowering the less skilled with digital tools can help create a new set of professionals and generate millions of jobs, says Tata Sons chairman N Chandrasekaran. Technologies such as cloud, artificial intelligence and machine learning will help fill the gap of India’s “missing middle”, Chandrasekaran writes in his latest book, Bridgital Nation: Solving Technology’s People Problem, co authored by Roopa Purushothaman, chief economist of the Tata Group.

These Bridgital workers will help create 30 million jobs by 2025 if the model is applied successfully, Chandrasekaran and Purushothaman tell ET during a freewheeling conversation that included subjects as diverse as technology and its impact on jobs, the disruption caused by the new economy, and fostering entrepreneurship beyond select geographies. Edited excerpts:

Your book Bridgital Nation highlights the use of digital to create employment opportunities. How do you see that reaching people across the economic strata in India?

N Chandrasekaran: I feel you cannot fix shortage either by building more capacity or by putting more money because time is not on our side, the demand supply ratio is so huge – like hospital to doctors, or schools to teachers, or the number of judges. It will take a lot of time to build that kind of capital or talent required. We have most of our jobs in the informal sector which

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