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Organisation Schizophrenia

Source |  |  BY:Adil Malia, Chief Executive

It is not true that only people suffer psychological disorders. Organisations suffer them too. Particularly ‘Schizophrenia’…for convenience of general understanding – multiple personality disorder. This leave the people associated with the Co ( employees, clients, customers, suppliers etc) totally perplexed, bewildered and confusticated. All in a state of neurosis…often disarrayed and perplexed, not knowing how to react as they get confusing signals.

Organisations make bold broadcasts of their Vision statements. Back them up with Values and Leadership Traits which they kind of indicate tacitly and at times even expressly that they expect their people co-ordinates to reflect.

Unfortunately, that is where it ends. They fail big time because they do not take the drill further than broadcasting. Fancy frames are made of these desirable pronouncements and left hanging on prominent walls of the organisation. ‘Abra-cadabra’….they believe nature will do the rest to make their desirable pronouncements into reality. They just can’t be further from truth than that.

As a consequence, people within the organisation perceive multiple behavioural signals. The bold pronouncements indicate different behaviours thus causing a series of behavioural expectations from its people. However, on the other hand, when people transact and come into direct touch with the organisational processes and the people who deal with them, to their utter dismay, they experience not only totally different behaviours but at times totally contrarian behaviours. As if they were dealing with multiple different people in the same organisation !!! This makes them feel as if they were tranacting with a person suffereing from ‘Schizophrenia’.

Why does that happen…??? Many reasons I can see.

– Most of all , a wrong understanding of what Vision is about. Organisational Ownership/Leadership tends to believe that it is a bold (at times poetic sounding statement) , associated as a pronouncement of the founder, owner, Chairman or the CEO. They are supposed to plaster it on prominent walls and print it on office stationary and as mandatory first-slide in all corporate presentations. They fail because they miss the point. Unless the team below is involved in crafting the Vision statement, it is not their Vision statement. It is the leaders statement thrust upon them.

– They fail to build a Vision Community…they do nothing to align the rest of the people and the eco-system with these bold prescriptions. Thus the people see it as a nice frame and think of it like a nice catch phrase or quotation from a great leader… be read but not necessarily to be acted upon !



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