Personnel Today Awards 2023 shortlist: Employee Experience Award

The shortlist for the Personnel Today Awards 2023 has now been revealed, and we profile the finalists in each category. Here’s a closer look at those shortlisted for this year’s Employee Experience Award.

iPSL in partnership with Benefex

In 2018, cheque processing company iPSL began a business transformation programme, which included moving paper-based processes online. It worked with Benefex to digitise its benefits platform, Choices, and move its flexible benefits online with a host of new ones. However, despite an increase in employees using the site, many hadn’t logged in and chosen their benefits.

So in 2022 it decided to overhaul its digital benefits programme again, first gathering feedback from the company on what could be improved. Many employees were at the lower end of the earning scale and could not afford to take up certain benefits, so it was crucial to review all internal policies, including wellbeing, parental leave and pay. One benefit that was not well known among colleagues was its death-in-service benefit yet this was costing the company a lot of money each year. iPSL decided to amend the level of core benefit and reinvest the money into a £300 flex fund for each colleague.

The target was to increase engagement by a modest 5%. A bold, year-round marketing campaign showed how the…