www.personneltoday.com | Ashleigh Webber
Learning and development had not been at the forefront of investment at vehicle maintenance company ATS Euromaster for some time, and employee engagement surveys revealed a greater need for it to develop leadership skills.
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The L&D team launched a Centre Operations Manager & First Line Manager programme to give managers the foundational knowledge and tools to drive performance, and in particular develop emotional intelligence so they are able to effectively engage with their teams. Specifically, the programme aims to facilitate impactful, expectation-setting conversations between managers and their reports.
The programme is a six-to-nine-month blended learning experience, incorporating bite-sized e-learning modules, face-to-face workshops where managers can try out what they have learnt in a safe environment, and 90 day action plans to put in place new techniques. The course culminates in a one-to-one development discussion with participants’ line managers to assess the impact the programme has had.
Those who complete the programme receive accreditation as an associate member of the Institute of…
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