www.personneltoday.com | Jo Faragher
Civil Service HR Casework
The Civil Service HR Casework team is made up of 170 HR professionals who support 45 government departments or 38% of the Civil Service to deal with complex issues. Each year the CSHR Casework team deals with around 17,000 cases, including more than 580 employment tribunals. Casework managers provide technical and coaching support to those involved, and the team needs to recruit five to 10 new members each year to maintain high standards.
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To meet such demand, the Civil Service created the HR Case Manager Talent programme, open to people of all backgrounds across the UK, including those with no HR experience. New joiners are supported with an eight-month development period and successful candidates gain exposure to a range of business areas. They need to pass a seven-part skills matrix and shadow experienced colleagues handling complex cases. Knowledge acquired includes employment law and best practice, HR policies and procedures, and how to coach and support others.
Once they have been promoted to case manager, employees can follow four development pathways, including job rotation, a CLIMB development…
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