Competency Development Guide – COMMUNICATION

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Its part of our Competency Development Guide series and helps you Improve & Develop your Communication Style.

Effective communication skills are fundamental to success in many aspects of life.  Many jobs require strong communication skills and people with good communication skills usually enjoy better interpersonal relationships with friends and family

Effective communication is a key interpersonal skill and learning how we can improve our communication has many benefits.

Definition of Competency – COMMUNICATION

Ability to convey information and create an open flow of information through a range of media to individuals or groups, in a manner that engages the targeted audience and helps them understand & act upon the way you wanted and help them retain the message.

How do you demonstrate this ?

You show this competency when you:

  • communicate in a respectful tone and manner
  • listen actively and communicate effectively with others
  • write clearly and accurately in a variety of contexts and formats
  • listen and ask questions to understand other people’s viewpoints
  • communicate issues in a timely manner
  • are aware of and responsive to verbal and non-verbal communication styles
  • recognize cultural differences in communication
  • use effective cross-cultural communication skills

Philosophy of Learning & Development ?

 Learning and development occurs through a combination of these activities. Through

Education Exposure Experience
§  Instructor-led courses

§  E-learning programs

§  Academic Courses

§  Selected readings


§  Short term assignments/Project Work

§  Role Modelling

§  Coaching and mentoring

§  Feedback

§  On-the-job tasks and special projects

§  Job changes and rotations

§  Special assignments

 Majority of learning and development is achieved through doing the work and listening to those you work with.  This is not to decry formal training.  We all need skills training at some point but this training is only effective when applied at work and with colleagues.

How do you develop this Competency?


No matter what it is you aspire to be a success at, being a great communicator will be a multiplier for your success.

Here is a list of books, that will help you address all forms of communication in all relationships in your life. Being a consummate student in this area of development will provide exponential results in your life!

Top 10 Communication Skills Books:


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