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Putting the “Human Touch” Back Into Human Resources

Source | workology.com | LT Ladino Bryson | HR

With the moniker of “Employment Therapist”, as much as I would like to think that I am warm and fuzzy, my approach tends to be “tell it like it is”; so brace yourselves. Let me start by saying I love people. So much so, that I transitioned from a lucrative career in entertainment to become an executive recruiter and assist candidates with making the best presentation of themselves.  

Imagine my surprise when I realized that some recruiting tools and company motives did not benefit candidates; of whom I believe are the golden egg in a hiring scenario.  As a business owner, I get it. Business is business and I understand how important a bottom line is. But, forgetting that it is people who help our businesses flourish is a missed opportunity on the part of an organization. Treating candidates as if they should count themselves lucky to engage or be apart of your business is just plain wrong. Working with top companies as a recruiting professional, I observed companies having this mindset without being aware of it. Learning How to Make Your Career Site & Apply Process More Accessible is crucial to your company. No responses to application submissions, in my opinion, is just as bad as not responding to a message sent to you on a dating platform. Think about it. Someone who took the time to read and hopefully submit an application to your post deserves some sort of response wouldn’t you agree? Swiping left or right may have killed our ability to respond with human kindness.

Technology vs. Humans

Many employers have changed their overall company culture and invest heavily on creating an illusion of how ideal it would be for candidates to work in their organization. Likewise, it is a trend to heavily invest in systems to manage employees; with an onus on making them feel more like family as opposed to an employee number. Yet, nothing is being done from these companies to help transition their so-called “family members” if it doesn’t work out or when they have to downsize.

Human touch must be reintroduced at every stage of employment as a culture standard. Utilizing technology to support the human aspect is ideal but not meant to replace it. Companies relying heavily on technology as an extension of their company culture is very disappointing. For instance, any company or staffing firm that would entertain using a robocall or text interviewing platform speaks highly of a company’s culture: cold, aloof, and one of self-importance. No bueno. This is just one example of How Robots & Artificial Intelligence Will Change Our Workplace. 

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