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Railways To Use Artificial Intelligence For Customer Support

Source |  ndtv.com

NEW DELHI: 

The Indian Railway Catering and Tourism Corporation Limited (IRCTC) Saturday launched ‘AskDisha’ (Digital Interaction to Seek Help Anytime) — a chatbot powered by artificial intelligence (AI) for improving customer services of railway passengers, a statement from railways said.

A chatbot is a special computer programme designed to simulate conversation with users, especially over the internet.

“The IRCTC Chat Bot AskDisha will offer greatly improved and intuitive customer support by answering customer queries pertaining to all aspects of the services that IRCTC provides. It will support several regional languages and will be voice-enabled and will soon be integrated with the IRCTC android app,” the statement said.

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